first_imgThe Langdale Chase Hotel in Windermere, Cumbria “A plate of expensive ingredients or more expensive bottle of wine involves no more workload or effort from the service personnel as a lesser plate of ingredients or bottle of house.”If the service charge is 15 per cent and your bill is £100 you are paying £15 service but if your bill is £200 you’re paying £30 service – when the service you received was exactly the same.”Special occasions can cost you the equivalent of another meal with these charges put onto your bill.”If the customer comes to us, I respect their loyalty for choosing us. I do not want to insult them with an added surcharge – with us what you see is what you pay.”If customers want to leave a tip, we do not take it. I do not think there is anywhere else doing this.” Langdale Chase, an independent hotel with 29 bedrooms, is located on the shores of Windermere and first opened in 1930.The hotel, which featured on ITV1 documentary The Lakes, pays its junior waiting staff £7.20 an hour – the national minimum wage – with supervisors receiving an extra £1.50 an hour.Management salaries for serving staff are around £22,000 while head chefs can expect to be paid up to £30,000.But all staff benefit from being able to live in the hotel’s newly built £1,000,000 staff quarters and receive two meals a day for the cost of £5.18 daily. Want the best of The Telegraph direct to your email and WhatsApp? Sign up to our free twice-daily  Front Page newsletter and new  audio briefings. Staff at the country house hotel, which has its own restaurant and bar, are paid the national minimum wage or higher but are also provided with accommodation and food for a small daily cost.Mr Noblett, 54, who lives in nearby Bowness, said: “Establishments should not be inflicting a service charge on your bill.”These are supposed to be discretionary, but who wants the embarrassment of doing the walk of shame when querying this charge and having management approach you with the old saying ‘wasn’t everything ok?'”The customer has chosen to use our establishment over other establishments – shouldn’t we be giving them the service charge for their loyalty in using their facility, and enticing them to come back?”My main beef is with the fact that the more you spend, the more you are nailed. A hotelier believes his restaurant is the only place in the UK to stop customers from leaving tips.At The Langdale Chase Hotel in Windermere, Cumbria, service charges are not added to diners’ bills and customers are advised not to leave tips in a bid to encourage repeat custom.Thomas Noblett, the hotel’s managing director, said while he couldn’t police customers slipping staff cash directly it was not fair for diners to be automatically slapped with extra charges.center_img Why should the customer be paying the wages for the staff? They have come in to spend their well-earned moneyThomas Noblett My main beef is with the fact that the more you spend, the more you are nailedThomas Noblett And Mr Noblett said it was unfair to other customer-facing industries to expect diners to tip or even to make up low staff wages with service charges.However, he admits it is impossible to police instances of customers directly giving money to staff in their hand – but said all employees are happy with the rule.Mr Noblett, who is also a world record holding swimmer, said: “The perks we give our staff are worth about £10,000 a year to them.”We have no zero hour contracts – staff work 45 hours a week and any extra hours are banked for them to take back.”It is a good job to be in. There are so many other customer service industries where staff do not receive tips – we do not tip our mechanics, or the people who do our accounts.”Other establishments use the tips to top up staff wages, but why should the customer be paying the wages for the staff? They have come in to spend their well-earned money.”I have worked around the world in high class establishments and been fortunate enough to visit many restaurants, and I find this a very unnecessary surcharge to inflict on customers.” The Langdale Chase Hotel in Windermere, CumbriaCredit:Mercury Presslast_img read more